After-sales service
 Distributor
 End User
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1.
Repairs and exchange procedures
For end-user, please visit the PQI service center listed below for prompt service

 
 
  A . Global Network
TAIWAN‧POWER QUOTIENT INTERNATIONAL CO., LTD.
14F, No. 16, Jian Ba Road, Chung Ho City, Taipei, Taiwan
TEL : +886-2-82265288   FAX : +886-2-82265268
Sales : tw.sales@pqigroup.com
Customer Service : tw.rma@pqigroup.com
USA‧PQI CORPORATION
46539 Fremont Blvd., Fremont, CA 94538
TEL : +1-510-6517281   FAX : +1-510-6517240
Sales : us.sales@pqigroup.com
Customer Service : us.rma@pqigroup.com
General info : us.support@pqigroup.com
THE NETHERLANDS‧PQI EUROPE B.V.
Rietveldenweg 47C, 5222AP’s-Hertogenbosch, The Netherlands.
TEL : +31-73-6273555   FAX : +31-73-6234033
Sales : eu.sales@pqigroup.com
Customer Service : eu.rma@pqigroup.com
General info : eu.info@pqigroup.com
JAPAN‧PQI Japan Co., Ltd.
B-10F Makuhari Techno Garden 1-3 Nakase Mihama-ku Chiba-shi Chiba 261-0023 Japan
TEL : +81-43-212-7575   FAX : +81-43-212-7576
Sales : jp.sales@pqigroup.com
Customer Service : jp.rma@pqigroup.com
CHINA-Shanghai‧POWER QUOTIENT INTERNATIONAL (Shanghai) CO., LTD.
Room 2301,No. 5,Lane 768,Ding xi West Road,Shanghai 200051,P.R.C
TEL : +86-21-52307687   FAX : +86-21-52307683
Sales : cn.sales@pqigroup.com
Customer Service : sh.rma@pqigroup.com
CHINA-Suzhou‧POWER QUOTIENT INTERNATIONAL(Suzhou) CO., LTD.
No. 100, Tong Yuan Road, SuZhou Industrial Park, SuZhou, JiangSu, 215021 P.R.C
TEL : +86-512-62882999   FAX : +86-512-62883000
Customer Service : sz.rma@pqigroup.com
CHINA-Hong Kong‧POWER QUOTIENT INTERNATIONAL (H.K.) CO., LTD.
Flat F. 4/F, Yeung Yiu Chung (No. 8) Industrial Building, 20 Wang Hoi Road, Kowloon Bay, Kowloon, Hong Kong
TEL : +852-27074118   FAX : +852-27074308
Sales : hk.sales@pqigroup.com
Customer Service : hk.rma@pqigroup.com
  B .Customer Service Center (only in Taiwan)
Taipei‧Service Center
Booth No. A06, Rainbow Plaza
No. 34, Sec.1, Bade Rd., Taipei, Taiwan
TEL : 02-2356-7266
FAX : 02-2356-7267
Hours:
Mon～Fri　11：00am～10：00pm
Sat　 　 　10：30am～10：30pm
Sun　 　　10：30am～09：30pm
Taichung‧Service Center
Booth B10, B1 level, Taichung NOVA
No. 508, Yingcai Rd.,West Dsitrict, Taichung City 403, Taiwan
TEL : 04-2329-7522
FAX : 04-2329-7523
Hours:
Mon～Fri　11：00am～10：00pm
Sat　 　 　10：30am～10：30pm
Sun　 　　10：30am～09：30pm
Kaohsiung‧Service Center
1F., No.176, Jianguo 2nd Rd., Sanmin Dist., Kaohsiung City 807, Taiwan
TEL : 07-236-1950
FAX : 07-236-1802
Hours:
Mon～Fri　11：00am～10：00pm
Sat　 　 　10：30am～10：30pm
Sun　 　　10：30am～09：30pm
   
2. Conditions for product warranties
When PQI repairs service is required, please visit a PQI shop. Customers will need to have proof of purchase (eg. Warranty card or receipt) indicating the date of purchase to ensure the product is within the warranty period.
   
3. Rules for exchange and repairs
Within 7 days of purchase
Within 7 days (starting from receipts issuing date) of purchase at the PQI shop, customers wanting to return their PQI products are allowed to exchange for another product (limiting to PQI shop purchases only)
7 days after purchase but within the warranty period
As we, PQI are still responsible for the proper functioning of the PQI product within the warranty period. Any non-human faulted product repairs will require no excess fees.
Outside the warranty period
Repair services will still be provided for products outside of the warranty period. However, a repair fee (eg. labor, parts) may incur at the customer's expense.

4. Warranties are voided when
1. Damaged during transportation
2. Accident, human error, improper use or installation and modification of any parts resulting in malfunctioning or damage
3.

Damages caused by natural disasters or a result of electrical problems